What is your return policy?
All shipments must be checked immediately upon receipt.
If you are not satisfied with your purchase,
you may return it for exchange, in-house credit or
refund (excluding shipping and handling charges)
within 30 days from date of invoice. All custom orders
are non-refundable.
All returns must be accompanied by a RA#
(Return Authorization #) and a copy of the Original
Invoice. You may obtain your RA# by contacting Customer
Service at 1-888-666-8171 or sales@mediashelving.com.
Please note that the RA# does not guarantee final
disposition. All returns are subject to inspection.
All exchanged/returned merchandise must be in original
factory condition, including all packaging materials,
inserts, manuals, warranty cards (not filled out)
and all accessories. Please do not tape or write
anything on the item or the package! We will charge you
for replacement of damaged, altered, missing, written-on
or taped-on contents or cartons. We reserve the right to
refuse any such returns.
Pack the products into a shipping box with plenty of
packaging material, and tape securely. Write the RA#
issued by Customer Service clearly on the outside of
the shipping carton.
Any merchandise returned to us unauthorized will be
refused. All shipping charges incurred due to the
return of merchandise are the responsibility of the
buyer. Please ship your parcel back to us prepaid!
We will not be responsible for damage
that occurs during the return of merchandise.
We suggest that you use Fedex Ground Service "Insured."
Sorry, we can not accept COD or freight collect shipments.
No merchandise will be accepted for exchange or return
without authorization.
