What is the quickest way to get in touch with you?
E-mail is the quickest method email@example.com as we always return messages promptly.
You may also use the online chat function in the left hand menu.
How long does it take to receive the shipments?
The warehouse usually ship within 2 business days of receipt of order/payment information. Depending on your proximity to the supplier time in transit for Fedex or freight truck ground service is generally less then 10 business days.
How do I find out about my order status?
Please fill in our order status request form and we will send you a expected delivery date and tracking number (if available).
I need my order ASAP. Where can I indicate that on the order form?
After submiting your order/quote please send us a email to firstname.lastname@example.org to let us know that you expedited shipping costs quoted. Otherwise, we will quote ground shipping (the least expensive method)
What is the company name that will appear on my credit card bill?
We are set-up as a "DOT.COM" business. That is a inventoryless third party internet sales company. The name that will appear on your statement will be that of the supplier/shipper
Why is there no amounts for shipping in the shopping cart?
Since our product lines are vast and come in many different shapes and sizes some orders may have to be shipped via freights trucks. Several quotes are obtained for freight truck shipments to make sure we can offer you the best possible cost. Others can ship via Fedex.
Why can't I access the secure order form?
Please ensure you have the latest version of your browser and allow Java scripts and cookies when viewing our site.
What is your return policy?
All shipments must be checked immediately upon receipt. If you are not satisfied with your purchase, you may return it for exchange, in-house credit or refund (excluding shipping and handling charges) within 30 days from date of invoice. All custom orders are non-refundable.
All returns must be accompanied by a RA# (Return Authorization #) and a copy of the Original Invoice. You may obtain your RA# by contacting Customer Service at email@example.com. Please note that the RA# does not guarantee final disposition. All returns are subject to inspection.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts, manuals, warranty cards (not filled out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Pack the products into a shipping box with plenty of packaging material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping carton.
Any merchandise returned to us unauthorized will be refused. All shipping charges incurred due to the return of merchandise are the responsibility of the buyer. Please ship your parcel back to us prepaid! We will not be responsible for damage that occurs during the return of merchandise. We suggest that you use Fedex Ground Service "Insured." Sorry, we can not accept COD or freight collect shipments. No merchandise will be accepted for exchange or return without authorization.
What if I receive damaged product?
If you receive visibly damaged products please refuse the products upon original delivery attempt (if goods arrive back in good condition and we are unable to file a claim with the carrier then you will be responsible for shipping cost both ways. The onus is on you to inspect carefully before refusing).
Or, If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Product should aways be inspected as soon as shipment is received.
If there is damage of any kind (including concealed) please save the product and the original box and packaging and notify us immediately of the damaged product WITHIN 48 HOURS of receipt.
Timely receipt of this information is necessary to successfully file a damage claim with the carrier. The shipping company may also come to inspect damage first hand. Note: Digital pictures of damages may also be requested to speed claim process
Any product deficiencies(e.g shortages) and warranty issues etc. must be reported within 10 days of receipt. After 10 days any warranties, damage claims or product deficiences are no longer applicable and we will not be held responsible.
Do you ship Internationally?
At this time we only ship to continental USA and Canada. In the future, we hope to find suppliers from across the world to accommodate International orders.